Responsible Gaming at dk vip — Play Smart, Stay Safe

1 Age Restriction & Underage Play

During account registration, all players are required to confirm that they are 18 years of age or older. Before processing any withdrawal request — and periodically during a player's active relationship with dk vip — we require documentary proof of age. Accepted documents include a valid Bangladesh National Identity Card (NID) or passport. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended immediately, and any balance held in the account will be subject to review under our terms.

Protecting younger members of your household: If you share a device with children or young people, we strongly encourage you to use device-level parental controls and to ensure that your dk vip login credentials are never accessible to anyone under 18. Log out of your account fully after each session and do not save your password on shared devices. If you believe a minor has accessed your account, contact our support team immediately via live chat.

2 Recognising Problem Gambling

For the vast majority of players, gambling on dk vip is a form of entertainment — a way to enjoy cricket betting during a BPL match, spin a few slots on a lazy afternoon, or try your luck at a live blackjack table. However, for a small proportion of players, gambling can shift from recreation to a compulsive behaviour that negatively impacts their finances, relationships, work, and mental health.

Problem gambling does not develop overnight. It typically progresses gradually, and many people experiencing it find it difficult to recognise in themselves. The following behavioural patterns are widely recognised as warning signs that gambling may have moved beyond healthy recreation:

• Spending more money on gambling than you originally planned or can comfortably afford
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost
• Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down
• Lying to family members, friends, or colleagues about the extent of your gambling activity
• Borrowing money, selling possessions, or using funds intended for essential expenses (rent, food, bills) to fund gambling
• Gambling interfering with your work, studies, or family responsibilities in Dhaka, Chittagong, Sylhet, or wherever you are based
• Using gambling as a primary way to cope with stress, anxiety, depression, or loneliness
• Making repeated unsuccessful attempts to reduce or stop gambling
• Feeling that gambling has become more important to you than other activities you used to enjoy

If you recognise two or more of these signs in your own behaviour, we encourage you to use the tools available on dk vip — or to reach out to our support team — before your situation becomes more serious. Taking early action is always easier than addressing a long-established habit.

3 Self-Assessment Checklist

The following checklist is adapted from internationally recognised problem gambling screening tools. Read each statement and consider honestly whether it applies to your gambling behaviour over the past 12 months. The more statements you identify with, the more important it is to use the protective tools on dk vip or to seek professional support.

4 Deposit Limits

One of the most effective ways to stay in control of your gambling spend is to set a deposit limit before you begin playing. dk vip allows all registered players to set a personal deposit limit at the daily, weekly, or monthly level — directly through their account settings or by requesting one via live chat support.

Deposit limits apply to all funding methods available on the platform, including bKash, Nagad, Rocket, and Upay. Once your self-set limit is reached within the chosen period, no further deposits will be accepted until the period resets. This means you can enjoy cricket betting on a BPL evening or a slots session on a Ramadan weekend without worrying about accidentally overcommitting your budget.

How deposit limits work at dk vip:

We recommend setting a deposit limit as a standard practice — not just when you feel you have a problem. Treating your gambling budget with the same discipline you apply to any other monthly expense is a hallmark of healthy, sustainable play.

5 Time-Out & Cooling-Off Periods

Sometimes you simply need a break — whether after a losing streak, during a particularly stressful period in your personal life, or just because you have been playing more frequently than you intended. dk vip's time-out feature allows you to pause your account for a defined short-term period without permanently closing it.

Available time-out durations:

• 24 Hours — A one-day break, suitable for resetting after an impulsive session.
• 48 Hours — A two-day pause that allows the emotional intensity of a recent session to subside.
• 7 Days — A week-long break, recommended if you have noticed that gambling is affecting your daily routine.
• 30 Days — A month-long cooling-off period, appropriate for players who have noticed a pattern of behaviour they want to address before it becomes a serious problem.

During a time-out, your dk vip account is fully suspended. You will not be able to log in, place bets, or make deposits. Any real-money balance in your account is preserved and will be available when your time-out period expires. All promotional and marketing communications will be suppressed for the duration of your time-out.

To activate a time-out, go to the Responsible Gaming section of your account settings and select your preferred duration, or contact our live chat support team at any time of day — our agents are available around the clock, every day of the year, including during Eid and Victory Day public holidays.

6 Self-Exclusion Programme

Self-exclusion is a formal commitment that a player makes to stop gambling on dk vip for an extended period. Unlike a time-out, self-exclusion is a serious long-term measure intended for players who recognise that their gambling has become harmful and who need a sustained break to regain control of their behaviour.

Self-exclusion periods available at dk vip:

• 1 Month
• 3 Months
• 6 Months
• 1 Year
• 3 Years
• 5 Years
• Indefinite (permanent closure, until a formal reinstatement request is reviewed)

When you activate self-exclusion on your dk vip account, the following actions are taken immediately and automatically:

• Your account is fully suspended and access is blocked
• All active bonus offers are cancelled
• You are removed from all marketing lists — no promotional emails, SMS messages, or push notifications will be sent during the exclusion period
• Any real-money balance in your account above ৳500 will be returned to your registered bKash, Nagad, or Rocket wallet within 3–5 business days upon request
• Attempts to create a new dk vip account using the same personal details, phone number, or device during the exclusion period will be blocked

How to request self-exclusion: Contact our live chat support team and state clearly that you wish to self-exclude, along with your preferred duration. Our agent will initiate the exclusion immediately and send you a written confirmation. Alternatively, navigate to the Responsible Gaming section of your account settings.

Ending a self-exclusion period: Self-exclusion periods cannot be cancelled early. Once the exclusion duration you selected has expired, you may contact our support team to request reinstatement. A mandatory 24-hour reflection period is then applied before access is restored. For indefinite exclusions, reinstatement requests are reviewed on a case-by-case basis and a minimum exclusion period of 6 months must have elapsed.

7 Getting Help & Support

If you feel that gambling has become a problem for you — or for someone you care about — reaching out for help is the most important step you can take. dk vip's support team is always the first point of contact for activating any of the protective tools described in this page. Our agents are trained in responsible gaming best practices and will treat your situation with complete confidentiality and without judgment.

Contact dk vip Support:

• Live chat: available 24 hours a day, 7 days a week on the dk vip platform — the fastest way to set a limit, request a time-out, or initiate self-exclusion
• Email (plain text, not a link): [email protected] — for written requests and confirmations; responses within 2 hours during peak hours (Bangladesh Standard Time, UTC+6)

Beyond the tools available on the dk vip platform, we encourage players who are dealing with problem gambling to also consider speaking with a trained counsellor or accessing a peer support programme. Talking to someone who understands the specific psychological dynamics of gambling disorder can make a significant difference to long-term recovery.

Problem gambling support resources are available in Bangladesh through mental health clinics, hospital outpatient departments (particularly in Dhaka and Chittagong), and community mental health centres. If you are in a moment of acute distress related to gambling losses, please speak to a trusted family member or friend, or contact a mental health professional. Your wellbeing is more important than any amount of money.

8 dk vip's Commitment to Responsible Gaming

Responsible gaming is not a compliance checkbox at dk vip — it is a core part of how we build and operate our platform. We believe that a player who gambles responsibly and within their means is a happier, more engaged, and longer-term member of our community. Protecting our players is therefore both an ethical obligation and a business priority.

Our responsible gaming programme includes ongoing staff training, regular review of player session data to identify at-risk behaviour patterns, proactive outreach to players who show signs of problem gambling, and continuous improvement of the protective tools available on the platform. We monitor deposit frequency, loss patterns, and session durations to flag accounts that may benefit from a responsible gaming conversation.

dk vip operates exclusively on a safe, SSL-encrypted platform and never targets vulnerable individuals with aggressive promotional offers. Players who have set deposit limits, activated time-outs, or are in a self-exclusion period are automatically removed from all promotional campaigns with no exceptions. We do not offer reload bonuses or free spins promotions to players who have indicated any concern about their gambling behaviour.

We are committed to maintaining and improving these standards as our platform grows. If you have suggestions for how dk vip can better support responsible gaming for players across Bangladesh — from Dhaka to Cox's Bazar — we genuinely want to hear from you. Please contact our support team via live chat or email.